Thank you for choosing Tubiqo Media Advertising.
Please review our order and refund policy before opening a case:
3-Hour Cancellation Window
Orders can be cancelled within the first 3 hours of purchase only. Cancellation requests submitted after 3 hours may not be eligible because campaign preparation or processing may already be underway.
Delivery Timeline
Campaigns typically begin within 24–72 hours after approval and processing. In some cases, delivery timelines may extend up to 14 days depending on campaign requirements and platform review processes.
Order Placed by Mistake
If an order was placed by mistake, please contact us within the 3-hour cancellation window at support@tubiqo.com and we'll process your refund.
Policy-Noncompliant Content
Orders involving prohibited or policy-noncompliant content may be cancelled and may qualify for a refund if campaigns cannot proceed.
Video Length Restriction
Videos longer than 5 minutes are not supported for standard campaigns. Customers wanting campaigns for videos longer than 5 minutes should contact support before placing an order.
Before You File a Case
For assistance, please contact our support team before filing a case. Email support@tubiqo.com with your order ID — we typically respond within a few hours and resolve most concerns directly.
Processing Time
Approved refunds are processed within 5–7 business days to the original payment method.
By placing an order on Tubiqo, you acknowledge and accept this Cancellation & Refund Policy in its entirety.